At IMARS Fashion, we pride ourselves on creating high quality luxury products. We are confident behind what we sell.
However, if you are not satisfied with your purchase, you may exchange or return the product.
To be eligible for a return, all products must be returned to us at our office address within a strict 7 calendar days of the date of purchase. We ask that you return the goods unused, with all the original tags intact, along with the original packaging such as dust bags, boxes and dispatch note supplied with your delivery.
If 7 days have gone by since your date of receipt of your bag, unfortunately we will be unable to offer you a return. Returns that are damaged or soiled, washed or altered may not be accepted and may be sent back to the customer and/or a refund refused. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please ensure you include your order number when returning any items, as without this we are unable to complete your return.
You will be responsible for paying for your own shipping for returning your item to us. Shipping costs are non-refundable. You are responsible for the financial value of any goods that are being returned until we receive them, so we recommend that you use a track-able courier service and retain proof of postage.
**Refunds will be processed through within 7 business days.
**We do not accept returns on products that were not purchased via this website.