Why should I buy an IMARS bag?
IMARS is a brand known for making eco-friendly bags. The products are created with the environment as our prime focus & concern. We believe in adhering to sustainable practices by supporting local artisans and workshops. We also design & curate a fantastic product range, including handbags, laptop bags, wallets, purses, and accessories. These are always in line with the latest trends, while Indian art also serves as an inspiration! Our products are well priced & bound to add a chic touch to your wardrobe - effortlessly!
How can I take care of my IMARS bag for maximum durability?
Taking care of your IMARS bag is simple. Just follow the below-given steps, and you’ll be good to go!
In case of spots or dirt, simply wipe your IMARS bags with a soft, damp, and clean cloth.
Avoid using any kind of chemicals directly on the bag to clean it.
When your bag is not in use, hang it on a rack to avoid damage. If you wish to fit it in your wardrobe though, make sure the bag is lightly stuffed and well wrapped in a dust cloth.
DO NOT store the bag in extreme temperatures and high humidity.
What are the hygiene measures that your brand undertakes?
At IMARS, one of our top priorities is ensuring your health and safety, along with the health of our environment. Due to unprecedented times, we have tightened our safety measures at our office & warehouse. You can read about them below:
Our team is thoroughly observing safe social distancing.
We conduct daily temperature checks for all our employees.
Our office & warehouse is timely disinfected & fumigated.
We ensure that all our team members use masks to keep their faces covered.
The products are sanitized carefully before packaging.
Should you have any more questions regarding the same, please feel free to reach out to us!
What materials do you majorly work with?
Our brand works with faux leather of supreme quality. It never fails to render the same beauty as authentic leather, without any kind of animal torture involved. We consider this as a core value and feature of our brand and products.
Do you take customization requests? How can I place it?
We take customization requests for adding Gold Foil-Embossed Name Tags that jazz up & elevate your IMARS bags, making them more unique.
Email us with your customization requests at email@example.com. Don’t forget to mention your order reference number and the name/initials to be embossed so we can include your customized product along with your regular order.
Call us at +91 9306753350 or +91 87083 55382 for further queries
How can I return/exchange my order?
IMARS prides itself for creating high-quality luxury products.
However, if you are not satisfied with your purchase, you’re free to exchange/return the same.
Just shoot us an email at firstname.lastname@example.org or call our Customer Support number: +91 93067 53350 for all your return/exchange queries.
Please refer to our Return Policy section for more details.
What are the payment options that you accept on your website?
You can make payments through debit and credit cards, UPI, Net Banking, Mobile Banking, Online Wallets and Paytm. EMI option is also available on select credit cards.
Do you gift wrap purchases if needed?
Yes, we take gift wrapping requests for your order(s).
Email/call us for further assistance on the same.
Can I opt for Cash on Delivery (C.O.D.) payment in my area?
You will be informed about whether or not the Cash On Delivery (C.O.D.) option is available in your respective area while you’re placing your order.
How long does it take for IMARS to ship the product after I place the order?
Regular orders are shipped from our warehouse in 2 working days with an exception for customized/personalized orders.
Do you ship internationally?
As of now, we ship products pan India.
A few months ago, I placed an order on IMARS and successfully received the same. However, this time I’m unable to place an order as my pin code is not recognized. Why so?
There were a few areas and pin codes that were serviced by IMARS earlier; however, they are unserviceable now due to courier issues. If you are trying to place an order using one of these pin codes, we won't be able to accept it, and we sincerely regret the inconvenience. If you still wish to buy your desired product, we request you to provide us with an alternate address with a serviceable pin code.
Can I change my shipping address once I’ve placed the order?
It is not possible to change the shipping address once you have placed an order on our portal. However, if it’s necessary, you can get in touch with our Customer Support team well in time, before the order is shipped. We shall consider your request if it’s feasible
Is there a way for me to track my order?
Yes! It’s really easy to track your IMARS order. Just keep your AWB number handy (as mentioned in your IMARS account) once the order is shipped, which you’ll be notified about.
How do I know whether the product will be delivered to my area?
IMARS strives to cater to its customers irrespective of the distance. However, due to likely constraints, there are still a few areas where we are unable to ship. To make it easier for you, we will intimate you about the same while you’re placing your order.
When can I expect to receive my order?
Your order will be delivered within 5-7 working days. Although, if you have made a customization/personalization request for your order, it will take up to 20 days to reach you.
Do I have to pay shipping charges?
You do not have to pay any shipping charges for an order value of Rs. 2000 or more. However, for orders worth Rs. 1,999 or below, a minor convenience charge of Rs. 99 will be incurred by you.